Our Evaluation programs go beyond the traditional “Secret Shopper” reports in assessing your business as it relates to your customers. Our Evaluators receive extensive training that sets them apart from the average “Secret Shopper” who is often hired blindly with little to no training. These Shoppers can be more focused on the free meal or product they receive, rather than reporting a detailed professional summary of their experience.Our evaluations are customized according to your needs and concerns. Getting an honest and professional account of the customers’ perception as it relates to customer service, employee attitude & interaction, cleanliness, atmosphere, etc. allows you to address problems before “real” customers experience them. It also allows you to improve in areas you may not be aware of that require attention.

Most customers who encounter bad service or have an unpleasant experience do not complain to management and do not return for repeat business. More importantly, most of these dissatisfied customers tell 9-12 of their friends of their negative experience. This can quickly impact your bottom line. Hiring a trained evaluator can prevent this domino effect from occurring giving you the opportunity to address any problems before it is too late.

We don’t just focus on the negative. Our evaluators are trained to note the positive aspects to their experience as well. These evaluations are effective tools to honor employees who offer excellent service to their customers. It can also be incorporated into your employee reviews and employee of the month programs offering accurate objective feedback.

Evaluators from Coaching 4 Success are extensively trained to accurately and anonymously report their experience so that you are guaranteed a professional account of how your business rates in key areas directly related to customer & employee retention and satisfaction.

Click on the button below for your initial evaluation